Hoyo Home
Frequently Asked Questions
- How do I connect to my tablet?
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Can there be more than one phone connected to my Hoyo Home?
- Yes, it needs to go through the steps explained in question 1
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The lights in my home are not working?
- Please try to check manually from the light switch if the light is working since it may not be a technical issue, if the light bulb is working but won't turn on remotely, please try restarting the tablet and wait a couple of minutes for the system to reboot. If you are still facing the same issue send us an email at support@hoyo.tech or call 072-212-866.
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Tablet is not responding to my commands, how do I resolve this?
- First step is always to refresh the home screen by tapping on the Hoyo Home button in the top left corner, second step would be to restart the tablet.
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I still have the same issues after restarting the tablet.
- Please feel free to contact us at support@hoyo.tech or give us a call at 072-212-866.
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Can I add and sync Alexa/Siri with my smart home?
- Please reach out to us via phone or email to set this up.
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Is there a warranty available for my smart home system?
- Yes, you have 2 years of warranty.
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Is there a dark mode option available?
- Not at this point but it is planned to be integrated in a near future update.
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Will my smart home work if there is no internet connection?
- You will have to wait for the internet to be restored before you continue using it.
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What happens if there is a power outage? Will my smart home system still function after it?
- Please wait for the power to be back on, once it is the system will start up automatically and start working after 5-10 minutes. If that doesn’t happen please reach out to us.